Every day at 6am
Stripe plan details on Intercom contacts
Every morning, copy the plan and status of yesterday's new or changed Stripe subscriptions to the matching Intercom contacts.
Stripe + Intercom integration
Combine Stripe + Intercom and move payment data into Intercom. Just ask Letaido's AI agent and watch it do the work.
Best Stripe and Intercom integration jobs to start with
Use this Stripe Intercom integration for plan details on contacts, failed payment emails, save tickets and trial reminders.
When an invoice payment fails
Failed Stripe payments emailed from Intercom
When a Stripe invoice payment fails, the agent tags the Intercom contact for support and emails them a pay link on the first failure.
When a subscription ends
Stripe cancellations as Intercom save tickets
When a Stripe subscription ends, the agent tags the Intercom contact as churned and opens a save ticket with the plan and cancel reason.
When a trial is ending
Stripe trial reminders sent in Intercom
When Stripe says a trial is ending, the agent sends an Intercom message with the plan, end date and, if needed, a payment method reminder.
Stripe Intercom integration options, compared
Intercom's Stripe app syncs billing data into Intercom. Leta runs the jobs you describe on top.
| Option | Billing details on contacts | Stripe view in the inbox | Messages on billing events | Tickets for cancellations | Runs your own rules |
|---|---|---|---|---|---|
 Letaido AI agent | Yes | No | Yes | Yes | Yes |
| Intercom's Stripe app | Yes | Yes | Partly | No | No |
| Zapier | Yes | No | Yes | Yes | Yes |
| Your own webhook code | Yes | Partly | Yes | Yes | Yes |
Read the full comparison
| Option | Direction | What starts it | Best for | Watch out for |
|---|---|---|---|---|
| Letaido AI agent | Stripe into Intercom: contact attributes, tags, tickets and messages | A failed invoice payment, a subscription that ends or a trial about to end in Stripe, a daily time, or you asking | Plan and status on contacts, a pay link email after a failed payment, save tickets with the cancel reason, trial reminders | No side panel in the inbox. Event jobs need a Stripe webhook endpoint with its signing secret pasted in Letaido. People are matched by email |
| Intercom's Stripe app | Stripe into Intercom, plus creating Stripe customers from the inbox | Its own sync once you turn it on | Seeing subscriptions and the 3 latest payments next to a conversation, segments on plan or balance, Stripe answers from Fin | Needs a paid Stripe account, a Stripe admin to connect it and an Intercom Essential, Advanced or Expert plan. Live mode data only |
| Zapier | Stripe to Intercom, or the reverse | Stripe triggers like New Subscription, Canceled Subscription and Invoice Payment Failed | Zaps that create or update a user, tag them, add a note, send a message or create a ticket | You set up and look after each Zap and the filter steps that hold your rules |
| Your own webhook code | Either way, as you code it | Stripe webhooks to a server you run, calling Intercom's API | Any event, field or message you need | A developer builds, hosts and fixes it, and handles signatures, retries and repeats |
Stripe and Intercom: the old way vs. Letaido
- 1Check Stripe for changes
- 2Find each contact in Intercom
- 3Edit the plan
Every morning at 6am, for Stripe subscriptions that were created, changed or canceled yesterday, update the matching Intercom contact by email with their plan name (the price nickname, or the product name when the price has no nickname) and subscription status in readable words (for example Past due, not past_due) in the custom attributes 'plan' and 'subscription_status'.
Contacts, tab Updated today
Nora Field, [email protected], Team annual
Ravi Shah, [email protected], Starter
How Stripe and Intercom jobs start
When something happens
A job can start when a Stripe invoice payment fails or a Stripe subscription ends or a Stripe trial is about to end, like “Failed Stripe payments emailed from Intercom”.
On a schedule
Saved as an automation, like “Stripe plan details on Intercom contacts”: every day at 6am.
When you ask
Ask in chat; Leta picks from 229 actions.
How to set up the Stripe Intercom integration
-
1Paste a restricted Stripe key
-
2Paste an Intercom access token
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3Approve the first run
Allow all read operations once per app; approve each kind of write once.
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4Watch the first run in chat
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5Choose when it runs
Every Stripe and Intercom action the agent can take
Stripe
11 groups: 27 reads, 35 writes
- Manage customer tax IDs
- Run Checkout Sessions
- Admin and advanced
- 8 more
Update invoice · Resume subscription · Create invoice preview · Mark invoice uncollectible
Intercom
14 groups: 83 reads, 84 writes
- Manage tickets
- Track and manage contact events
- Admin and advanced
- 11 more
Merge contacts · Download reporting export · Get fin voice call by external ID · Attach contact to conversation
Frequently asked
Does Stripe integrate with Intercom? +
Yes. Intercom's own Stripe app shows Stripe details in the inbox and syncs billing attributes onto contacts. With Letaido, Leta uses Stripe and Intercom in the same job, such as copying each customer's plan and status to their Intercom contact every morning.
How do I connect Stripe and Intercom to Letaido? +
Paste a restricted Stripe key and an Intercom access token, then describe the job in chat. Jobs that start on a Stripe event also need a Stripe webhook endpoint, with its signing secret added to Letaido.
Can it email a customer from Intercom when a Stripe payment fails? +
Yes. When an invoice payment fails, Leta tags the Intercom contact Payment failed, and on the first failed attempt it emails them from your billing teammate with the amount due and a Pay invoice link. Later retries keep the tag, with no second email.
What happens in Intercom when someone cancels in Stripe? +
Leta tags the contact Churned and opens a Save attempt ticket whose description lists the plan, price, Stripe's cancellation reason and any recorded feedback or comment. Create the Save attempt ticket type in Intercom first.
Will users get a reminder before their Stripe trial ends? +
Yes. When Stripe sends its trial ending event, Leta sends the user an in-app Intercom message with their plan and the end date. Stripe normally sends this event 3 days before a trial ends, but sooner when a trial is shortened to end in less than 3 days. When no payment method is selected for billing (no default payment method or default source on the subscription or the customer), the message asks them to choose one in Billing settings.
Is anything written back to Stripe? +
No. Every job on this page only reads Stripe. The writes happen in Intercom: contact attributes, tags, tickets and messages.
Do I have to approve what it does in Intercom? +
Allow all read operations once per app; approve each kind of write once.
Put Stripe and Intercom to work today
Connect Stripe and Intercom, then ask for a job like "Copy Stripe plan details to Intercom contacts every morning". Leta gets it done on your schedule, or the moment you ask.
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